Understanding Refunds:
We value your satisfaction and strive to provide a quality service. However, it's important to understand that refunds for VPN Clean purchases are ultimately handled by Apple's App Store system.
Initiating a Refund Request:
If you'd like to request a refund for your VPN Clean purchase, here are the recommended steps:
Contact VPN Clean Support:
Reach out to our friendly customer support team by email at support@vpnclean.com. While we cannot directly process refunds, our team can offer guidance and assist you with the process.
Briefly explain the reason for your refund request. The more details you can provide, the better we can understand your situation.
Review Apple's Refund Policies:
Familiarize yourself with Apple's App Store refund policies by visiting their official support page: https://support.apple.com/en-us/118223. This page outlines common scenarios and Apple's general approach to refunds.
Request a Refund Directly Through Apple:
If you meet Apple's criteria for a refund, you can directly submit a refund request through Apple's system. You can typically find instructions for requesting a refund on their support website or within your purchase history on your Apple ID account.
Important Notes:
Cancellation vs. Refund: Canceling your subscription only prevents future charges. It doesn't automatically generate a refund for the current billing cycle.
Unused Portions: Due to Apple's billing policies, we cannot offer refunds for unused portions of your subscription.
We hope this clarifies the refund process for VPN Clean purchases. Please feel free to contact our support team if you have further questions.