To report an issue to get support from the VPN Clean support team, you can Contact Us. We will ensure that you receive a satisfactory response at the earliest.
You can reach us or raise a support request through the portal using + New Support Request.
While contacting us, please include and share the below info:
- Nature of the issue - i.e. issue accessing a specific website, a problem in connecting to a specific server, etc.
- The unexpected message or screenshot showing error
- The country from where are you using the app
- The VPN server you are trying to use (connect)
- Device type with the model (iPhone XS Max, iPad 7, etc.)
- System (iOS) Version
Just in case the above is not helpful to analyze, we may need to request the recording of your screen demonstrating the issue behavior. Apple has provided a guide to record own screen.
Such shared details will assist with serving you better. Additionally, we assure and regard your privacy. The details are utilized only to offer help. We don't impart any details to any other individual or organization.