We understand that encountering issues can be frustrating. VPN Clean offers several avenues to get assistance with the app on your iPhone or iPad:
Recommended: In-App Support
The fastest and most convenient way to get help is through the built-in support feature within the VPN Clean app:
Open the VPN Clean app on your device.
Look for “Help & Support” in the Settings section within the app
Within "Help & Support," you can create a support ticket or contact support directly.
Briefly describe your issue and include any relevant details, such as:
Error messages encountered.
The server location you're trying to connect to.
Screenshots (optional) to illustrate the problem.
The more information you provide, the better the support team can understand and address your specific issue.
Alternative Support Channels:
Email Support: Send an email to support@vpnclean.com explaining your issue in detail. Include your device type, app version, server name & protocol (if applicable), and a clear description of the problem.
Website: Visit the official VPN Clean website (https://vpnclean.com/) and look for a "Help & Support" section. You might find FAQs and troubleshooting guides. You can also raise a support request through the portal using + New Support Request.
Remember, the more specific you are about your problem, the faster the VPN Clean support team can diagnose and resolve it.