Frequently Asked Questions

What happens if I uninstall the VPN Clean app from my device?
Uninstalling the VPN Clean app won’t affect your device’s overall functionality or internet access. Here’s what happens: Back to Basics: Your internet co...
Fri, 9 Aug, 2024 at 5:16 PM
What is the “Connect On Demand” option in the VPN settings?
The “Connect On Demand” option ensures that VPN Clean automatically connects to the VPN on your iPhone or iPad before you access the internet. This feature ...
Fri, 9 Aug, 2024 at 5:18 PM
What is the maximum number of devices that can be simultaneously connected to VPN Clean?
Due to Apple's restrictions, there is a limit on the number of devices you can connect to VPN Clean with an iOS subscription. Here’s the breakdown: M...
Fri, 9 Aug, 2024 at 5:18 PM
What is the Speed Test feature?
The Speed Test is a useful feature within the VPN Clean app that allows you to measure your internet speed. It provides two main metrics: Download Spe...
Fri, 9 Aug, 2024 at 5:18 PM
What protocol does the app use to connect to the VPN?
VPN Clean uses the IKEv2 protocol. Key Features of IKEv2: Seamless Connection Switching: One unique aspect of IKEv2 is its ability to switch between ...
Fri, 9 Aug, 2024 at 5:18 PM
What user info does VPN Clean track?
VPN Clean only tracks technical information related to VPN connections to maintain performance and stability. This includes data necessary to ensure the smo...
Fri, 9 Aug, 2024 at 5:19 PM
Why do I need to install a profile for a VPN app?
Installing a VPN profile is essential because it contains the necessary configuration settings that enable your device to connect to the VPN server. The pro...
Fri, 9 Aug, 2024 at 5:19 PM